FREquently asked questions

Q. What material is your fountains and statues made of?

A. Fountains are made of fine quality concrete.

Q. Will I need to install special plumbing for my new fountain?

A. No, fountains use recirculating pumps. However, you do need a 120v GFCI outlet to plug the pump into.

Q. Do I need to pour a concrete pad for my fountain?

A. It may not always be necessary; it depends on the style of the fountain and the stability of the ground where the fountain is going to be placed. In all cases make sure the fountain is on a firm, level surface that will remain that way even when the surface becomes wet.

Q. What if I am losing an excessive amount of water? How often do I have to fill my fountain?

A.  Your fountain will lose water due to evaporation and splash. It may be necessary to add water daily depending on the outdoor temperature and the style of the fountain. Some fountain styles tend to splash more than others, and therefore need to be refilled frequently.

A. If you feel that your fountain is losing an excessive amount of water, you can check for leaks. First fill your fountain to the brim. Do not operate the fountain for 24 hours. If your fountain is leaking, the water level in the fountain will be lower and the ground around the fountain will be wet. Before you begin this test, you should turn off any sprinklers around the fountain as not to confuse the area’s wetness. If no moisture, do you have pets? You could very well be losing water due to thirsty pets.

Q. Can I put my fountain indoors?

A. Due to splashing and possible water damage, it is recommended that all fountains be placed outdoors.

Q. How do I keep the water in my fountain clean?

A. The water in your fountain will turn green due to algae growth. This occurs naturally in almost all fountains, especially when the weather warms up. The water will need to be removed periodically and the fountain scrubbed to remove any clinging algae. There are some chemicals that can be added to the water to slow down algae growth. It is recommended that you DO NOT use chlorine as an algaecide or cleaner. Chlorine can damage your pump and the fountain’s color finish.

Q. How often should I clean my fountain?

A. Typically fountains need to be cleaned monthly. This is done by scrubbing the fountain with a plastic brush, sponge, or rag and draining the water.

Q. I’ve assembled my fountain, put in water, and plugged it in, but it doesn’t work. What could be wrong?

  • Is there enough water in the fountain? Many fountains require a full water level to operate.
  • Is the plastic tubing kinked and blocking the water flow?
  • Is electricity available, did the circuit breaker go off?
  • Is there any debris, leaves, mineral buildup, etc. blocking the intake to the pump?
  • Is there an “airlock” in the pump? Plug and unplug the pump several times to clear.
  • NEVER LET THE FOUNTAIN RUN DRY!!! Lack of water will burn out the pump.

Safety Recommendations

  • Excessive weight or pressure on any of the fountain bowls or other sections may cause it to fall.
  • Most fountains have no interlocking parts. They are held together by gravity. Gluing or cementing is not recommended. You may need to dismantle the parts to service your fountain or move it.

Fountain Services, Inc. can provide regularly scheduled cleaning, pump change and other services.

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